At Scent Bunny we appreciate and value all of our customers and a positive customer experience is our number one aim. However, we are required to have terms and conditions which are detailed in the following text.
These terms and conditions outline the rules and regulations for the use of Scent Bunny’s Website, located at scentbunny.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use scentbunny.com if you do not agree to take all of the terms and conditions stated on this page.
We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.
Cookies
We employ the use of cookies. By accessing scentbunny.com, you agreed to use cookies in agreement with the Scent Bunny’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.
License
The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK.
Scent Bunny do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.
Unless otherwise stated, Scent Bunny own the intellectual property rights for all material on scentbunny.com. All intellectual property rights are reserved. You may access this from scentbunny.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from scentbunny.com
- Sell, rent or sub-license material from scentbunny.com
- Reproduce, duplicate or copy material from scentbunny.com
- Redistribute content from scentbunny.com
Pricing and Payment
Payment can be made via Paypal in their secure environment . Paypal will accept Visa, Delta, Electron, EuroCard, MasterCard and Maestro (Switch) on our behalf. Order requests will only be accepted should the payment transaction be completed with full payment. Non-payments will result in order cancellation. No compensation will be offered for any payment fail situation.
Prices include VAT but exclude delivery costs, which will be automatically added to the Scent Bunny Product(s) price when you view the items in your shopping basket and have selected your chosen delivery method.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
DELIVERY
Scent Bunny use several different types of postal service providers, including the Royal Mail. For international customers, we will utilise the services of the most cost effective service provider and this may be negotiated between us. However, we reserve the right to make the final decision.
RETURNS & REFUNDS
Your customer experience is very important to us and we strive to make your online shopping expedition as fun and enjoyable as possible.
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.
To initiate a return, please send an email to aislingn3@gmail.com with a list of the items that you want to return, the order number and the reason you are not satisfied with the product. Furthermore, please submit supporting evidence of any problems. Should your items be badly damaged, we recommend that you do not accept them from your delivery service.
You must pay the return postal cost. Please use a “signed for” service to guarantee proof of delivery back to our premesis. We will not refund any items lost in the post or not delivered to us. Make sure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.
Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
WARRANTY AND GUARANTEE
Due to the nature of our products, we do not guarantee any of our products or the information provided on our website and/or social media. This includes wax melts/wax burner burn times (these can vary depending on the environment), burning tips, instructions and safety. These points (including all others not mentioned here) are for guidance only. We cannot and will not accept any responsibility for any misuse of our products. Ultimate responsibility remains with the consumer for safe operations of our products.
LIABILITY
By using this website or any of our products, you agree that you are at your own risk when using any Scent Bunny product. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss or expenses (for example data, reputation, revenue, profit, business or contacts).
From time to time, our website or associated social media pages may contain links to other sites. Scent Bunny assumes no responsibility for the content of such.